FAQs

Question:

Why is my candle producing black soot?

Answer:

The burnt wick is long and you have to trim it before lighting up again. Stick to 4 hours max burning duration and extinguish thereafter. Candles are not recommended to burn continuously exceeding the recommended duration frame.

Question:

Why is my candle producing a well on the top surface?

Answer:

It's called "tunneling". Candles have memories and it is a best practice to fully melt the top surface during your first burn.

Question:

Where are your raw materials from?

Answer:

They are mainly sourced and imported from Distributors from Australia, United States and Korea hence the higher cost incurred. We believe in maintaining the quality of all our products.

Question:

Do you ship international?

Answer:

Unfortunately, at this moment we don't. We are focusing on local retail and exploring packaging options to carefully handle the glass during oversea transits.

Question:

Do you self-learn from YouTube?

Answer:

Tried so, but decided to take up a Candle Mastery Course accredited from Korea.

Question:

Do you mass produce?

Answer:

No. Our candles are hand-poured in small batches. Our fragrances are limited too so once sold-out, they may not be restocked.

We do accept custom orders for wedding events and Corporate gifting. As such, we need a buffer time to import the larger quantity of the fragrance oils.

Question:

Able to self-collect?

Answer:

Of course! Contact us to arrange :)